Distributor information
Returns & Cancellations
Returns & Cancellations
Corium products are made to order for your client, so the policy is simple: blank, unbranded items can come back; anything debossed with a logo or personalized cannot.
The details
Blank Items
Unused, unbranded items may be returned in their original packaging for a refund. A 15% restocking fee applies and return shipping is the customer's responsibility.
Cancellations
Cancellation of an unshipped order incurs a 15% restocking fee. Once production has started on a debossed order it cannot be cancelled.
Personalized Items
Personalized items are classified as final sale and are not eligible for returns or exchanges.
Custom Logo & Monograms
Any product that has been monogrammed or debossed with a custom logo cannot be returned or exchanged. Samples are non-returnable.
Please note: personalized and custom logo products are final sale and cannot be returned or exchanged. Questions about an order? Contact your Corium rep or sales@coriumusa.com.